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This seminar will focus on creating an environment where employees are highly engaged, motivated, and driven to achieve exceptional results.

John Heer will cover:

- The importance of a strong organisational culture in driving performance and innovation.
- Practical steps to cultivate a workplace where employees feel valued and motivated.
- Approaches to leadership that prioritise people and promote a positive, productive work environment.
- Insights into the link between employee satisfaction, customer service quality, and business growth.

About John Heer:

John is the only CEO to have won the Baldrige National Quality Award 3 times at two different organisations, one of which was the first and only healthcare organisation to win the Award twice.

He has also won the Harry S. Hertz Leadership Award (the Baldrige Award for individuals according to George Bensen, PhD, Baldrige Foundation Chairman), his leadership guiding principle is: "Culture: It's Not the Soft Stuff."

John is a firm believer in the critical importance of Great Corporate Culture in organisations and has a passion for creating and sustaining it. His approach is to help leadership teams focus on what's really important in their company: People.

If leadership teams create a strong Culture, their employees look forward to coming to work every day and are engaged, fired-up and motivated to provide greater customer service with higher quality outputs which lead to better financial results and business growth.

John has a true passion for helping teams achieve this goal.