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Delighted Customers...How many do you know? (ABEF Cat 5) by Blue Crane Consulting Group
Australian Business Excellence Framework Category 5: Customers and other Stakeholders
Blue Crane's fifth workshop in this series challenges the belief that we must always seek to 'delight' our customers, and suggests that there are more practical, achievable approaches to building customer loyalty and support.
This session investigates current trends in organisations of focusing on singular exceptional experiences while overlooking the peaks and valleys that naturally occur in customer experiences. We then introduce practical tools to help you take control of your customers' experiences.
This workshop series has been developed to:
- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework
Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.
BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.