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Harnessing the ABEF for Service Excellence Reviews with Thrive35
Date: Thursday, 30 May 2024
Time: 12:00 pm – 1:00 pm AEST
Format: Virtual Webinar
In this insightful webinar, participants will explore the applications of the Australian Business Excellence Framework (ABEF) with a focus on service excellence reviews, using local government entities as a case study. This session is ideal for professionals across various sectors who are committed to enhancing organisational efficiency and service quality.
Session Overview:
· Introduction to ABEF: An overview of the Australian Business Excellence Framework and its importance in fostering organisational excellence.
· Utilising ABEF for Reviews: Practical guidance on applying ABEF to conduct comprehensive service excellence reviews.
· Expert Panel Discussion: Experience sharing from leaders at Port Stephens Council, Mildura Rural City Council, and Willoughby City Council. Discover real-world examples and best practices.
· Interactive Q&A: A live session where attendees can pose questions and interact with our panel of experts.
Who Should Attend?
This webinar is designed for managers, consultants, quality assurance professionals, and business leaders who are looking to refine their approach to service delivery and organisational processes.
Benefits of Attending:
· Learn from Experts: Our panel consists of experienced practitioners who have successfully implemented ABEF in their organisations.
· Networking Opportunities: Connect with professionals who are equally passionate about organisational excellence.
· Practical Insights: Take away actionable strategies that can be immediately applied to enhance your organisation's service reviews.
Join us to gain valuable insights into using the Australian Business Excellence Framework to drive sustainable success and service quality in your organisation.
By registering for this event, you consent to the sharing of your details with Thrive35 and AskYourTeam.