Events - Future Events View

Australian Business Excellence Framework Category 1: Leadership

Blue Crane‘s first workshop in this series introduces the psychology of organisational culture and explores what successful leaders are doing to influence and uplift a business excellence culture within their organisation.

Blending modern trends with time-tested principles, our approach to Business Excellence is proven and adaptable to any organisation.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasize practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.

Australian Business Excellence Framework Category 5: Customers and other Stakeholders

Blue Crane‘s fifth workshop in this series challenges the belief that we must always seek to ‘delight‘ our customers, and suggests that there are more practical, achievable approaches to building customer loyalty and support.

This session investigates current trends in organisations of focusing on singular exceptional experiences while overlooking the peaks and valleys that naturally occur in customer experiences. We then introduce practical tools to help you take control of your customers‘ experiences.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.

Date: Thursday, 30 May 2024

Time: 12:00 pm – 1:00 pm AEST

Format: Virtual Webinar

In this insightful webinar, participants will explore the applications of the Australian Business Excellence Framework (ABEF) with a focus on service excellence reviews, using local government entities as a case study. This session is ideal for professionals across various sectors who are committed to enhancing organisational efficiency and service quality.



Session Overview:

· Introduction to ABEF: An overview of the Australian Business Excellence Framework and its importance in fostering organisational excellence.

· Utilising ABEF for Reviews: Practical guidance on applying ABEF to conduct comprehensive service excellence reviews.

· Expert Panel Discussion: Experience sharing from leaders at Port Stephens Council, Mildura Rural City Council, and Willoughby City Council. Discover real-world examples and best practices.

· Interactive Q&A: A live session where attendees can pose questions and interact with our panel of experts.



Who Should Attend?

This webinar is designed for managers, consultants, quality assurance professionals, and business leaders who are looking to refine their approach to service delivery and organisational processes.



Benefits of Attending:

· Learn from Experts: Our panel consists of experienced practitioners who have successfully implemented ABEF in their organisations.

· Networking Opportunities: Connect with professionals who are equally passionate about organisational excellence.

· Practical Insights: Take away actionable strategies that can be immediately applied to enhance your organisation‘s service reviews.



Join us to gain valuable insights into using the Australian Business Excellence Framework to drive sustainable success and service quality in your organisation.

By registering for this event, you consent to the sharing of your details with Thrive35 and AskYourTeam.

Australian Business Excellence Framework Category 6: Process management, improvement, and innovation

There are so many advanced approaches to process improvement - yet we believe that starting with easy-to-grasp habits and collaboration are the best place to start.

Blue Crane‘s sixth workshop in this series presents an approach to harnessing the 1% improvements across your organisation to realise continuous, sustainable process improvement.

Blending modern trends with time-tested principles, our approach to Business Excellence is proven and adaptable to any organisation.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.

Australian Business Excellence Framework Category 2: Strategy and Planning

Blue Crane‘s second workshop in this series addresses the missing link between strategy and daily work: strength in planning!

This session helps leaders and strategy owners to get started in operational planning and use a systems approach to define a path and start moving in the direction that you want to go.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.

Australian Business Excellence Framework Category 3: Information and Knowledge

Blue Crane‘s third workshop in this series creates an approach for understanding the knowledge contained within your organisation, tapping into the best of it, and knowing where to find value.

This workshop will help you to identify where value rests in your organisation, thus informing the creation of a targeted knowledge management and measurement plan.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.

Come and join us for a networking evening and dinner.

Listen to Guest speaker: Stephanie Naidoo speaking on:

“The Changing Landscape of Learning: What it means for your Business Excellence efforts.”

Can learning still learn? Learning has moved beyond lectures: now we have gamification, micro credentials and flipped learning – and those are just the buzz words! What are these trends, and how can you leverage them to support your organisation’s business excellence programs?

Listen to Stephanie Naidoo, CEO of Blue Crane Consulting Group, as she draws examples from her own experience and provides you with a game plan to have greater impact in the growth of your most valuable resource: your people.

Join us for dinner afterwards at the “Castlereagh,” 199 Castlereagh St, Sydney

Australian Business Excellence Framework Category 7: Results and Sustainable Performance

How do you measure success - for your customers, employees and business?

Blue Crane‘s seventh and final workshop in this series will walk you through a straightforward framework for ensuring your measures are balanced and will support informed business decisions.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.

Australian Business Excellence Framework Category 4: People

We all usually look forward to a bit of downtime, but in this workshop, it‘s a dirty word! Join Blue Crane‘s team and learn new ways to support employees by identifying and improveing the things that steal their attention and energy.

This workshop will help you to eliminate stoppers from your teams‘ daily work, with a focus on decreasing waste and understanding value-add activities.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.

Australian Business Excellence Framework Category 5: Customers and other Stakeholders

Blue Crane‘s fifth workshop in this series challenges the belief that we must always seek to ‘delight‘ our customers, and suggests that there are more practical, achievable approaches to building customer loyalty and support.

This session investigates current trends in organisations of focusing on singular exceptional experiences while overlooking the peaks and valleys that naturally occur in customer experiences. We then introduce practical tools to help you take control of your customers‘ experiences.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.

Australian Business Excellence Framework Category 6: Process management, improvement, and innovation

There are so many advanced approaches to process improvement - yet we believe that starting with easy-to-grasp habits and collaboration are the best place to start.

Blue Crane‘s sixth workshop in this series presents an approach to harnessing the 1% improvements across your organisation to realise continuous, sustainable process improvement.

Blending modern trends with time-tested principles, our approach to Business Excellence is proven and adaptable to any organisation.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.

Australian Business Excellence Framework Category 7: Results and Sustainable Performance

How do you measure success - for your customers, employees and business?

Blue Crane‘s seventh and final workshop in this series will walk you through a straightforward framework for ensuring your measures are balanced and will support informed business decisions.

This workshop series has been developed to:

- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework

Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.

BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.