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For key knowledge leaders aspiring to high performance using the guidance of Excellence Models and aligned best practice methodologies.
This course runs over 6 sessions on the following dates and times:
Tuesday 30th April, 1:00pm - 4:30pm AEST
Thursday 2nd May, 1:00pm - 4:30pm AEST
Tuesday 7th May, 1:00pm - 4:30pm AEST
Thursday 9th May, 1:00pm - 4:30pm AEST
Tuesday 14th May, 1:00pm - 4:30pm AEST
Thursday 16th May, 1:00pm - 4:30pm AEST
This event is proudly brought to you in collaboration with Business Excellence Australia (BEA).
What is Business Excellence?
Business Excellence refers to the ability of an organisation to sustain superior performance into the future through the continuous improvement of outcomes delivered to its stakeholders. Organisations that aspire to be successful in the long-term use the guidance of Excellence Models at all levels of decision-making.
Workshop overview
Working in a collaborative learning environment, you will explore the Principles of Business Excellence, Systems Thinking, Organisational Learning, Continuous Improvement, Risk Management and Innovation. You will understand the “why” behind the “what and how” of Business Excellence and be equipped with the knowledge required to guide decision-making in your organisation.
BEA members are eligible for a 15% discount. Please contact enquiry@thrive35.com.au for details.
Come and join us for a networking evening and dinner.
Listen to Guest speaker: Stephanie Naidoo speaking on:
“The Changing Landscape of Learning: What it means for your Business Excellence efforts.”
Can learning still learn? Learning has moved beyond lectures: now we have gamification, micro credentials and flipped learning – and those are just the buzz words! What are these trends, and how can you leverage them to support your organisation’s business excellence programs?
Listen to Stephanie Naidoo, CEO of Blue Crane Consulting Group, as she draws examples from her own experience and provides you with a game plan to have greater impact in the growth of your most valuable resource: your people.
Join us for dinner afterwards at the “Castlereagh,” 199 Castlereagh St, Sydney
For key knowledge leaders aspiring to high performance using the guidance of Excellence Models and aligned best practice methodologies.
This course runs over 6 sessions on the following dates and times:
Tuesday 30th April, 1:00pm - 4:30pm AEST
Thursday 2nd May, 1:00pm - 4:30pm AEST
Tuesday 7th May, 1:00pm - 4:30pm AEST
Thursday 9th May, 1:00pm - 4:30pm AEST
Tuesday 14th May, 1:00pm - 4:30pm AEST
Thursday 16th May, 1:00pm - 4:30pm AEST
This event is proudly brought to you in collaboration with Business Excellence Australia (BEA).
What is Business Excellence?
Business Excellence refers to the ability of an organisation to sustain superior performance into the future through the continuous improvement of outcomes delivered to its stakeholders. Organisations that aspire to be successful in the long-term use the guidance of Excellence Models at all levels of decision-making.
Workshop overview
Working in a collaborative learning environment, you will explore the Principles of Business Excellence, Systems Thinking, Organisational Learning, Continuous Improvement, Risk Management and Innovation. You will understand the “why” behind the “what and how” of Business Excellence and be equipped with the knowledge required to guide decision-making in your organisation.
BEA members are eligible for a 15% discount. Please contact enquiry@thrive35.com.au for details.
For key knowledge leaders aspiring to high performance using the guidance of Excellence Models and aligned best practice methodologies.
This course runs over 6 sessions on the following dates and times:
Tuesday 30th April, 1:00pm - 4:30pm AEST
Thursday 2nd May, 1:00pm - 4:30pm AEST
Tuesday 7th May, 1:00pm - 4:30pm AEST
Thursday 9th May, 1:00pm - 4:30pm AEST
Tuesday 14th May, 1:00pm - 4:30pm AEST
Thursday 16th May, 1:00pm - 4:30pm AEST
This event is proudly brought to you in collaboration with Business Excellence Australia (BEA).
What is Business Excellence?
Business Excellence refers to the ability of an organisation to sustain superior performance into the future through the continuous improvement of outcomes delivered to its stakeholders. Organisations that aspire to be successful in the long-term use the guidance of Excellence Models at all levels of decision-making.
Workshop overview
Working in a collaborative learning environment, you will explore the Principles of Business Excellence, Systems Thinking, Organisational Learning, Continuous Improvement, Risk Management and Innovation. You will understand the “why” behind the “what and how” of Business Excellence and be equipped with the knowledge required to guide decision-making in your organisation.
BEA members are eligible for a 15% discount. Please contact enquiry@thrive35.com.au for details.
For key knowledge leaders aspiring to high performance using the guidance of Excellence Models and aligned best practice methodologies.
This course runs over 6 sessions on the following dates and times:
Tuesday 30th April, 1:00pm - 4:30pm AEST
Thursday 2nd May, 1:00pm - 4:30pm AEST
Tuesday 7th May, 1:00pm - 4:30pm AEST
Thursday 9th May, 1:00pm - 4:30pm AEST
Tuesday 14th May, 1:00pm - 4:30pm AEST
Thursday 16th May, 1:00pm - 4:30pm AEST
This event is proudly brought to you in collaboration with Business Excellence Australia (BEA).
What is Business Excellence?
Business Excellence refers to the ability of an organisation to sustain superior performance into the future through the continuous improvement of outcomes delivered to its stakeholders. Organisations that aspire to be successful in the long-term use the guidance of Excellence Models at all levels of decision-making.
Workshop overview
Working in a collaborative learning environment, you will explore the Principles of Business Excellence, Systems Thinking, Organisational Learning, Continuous Improvement, Risk Management and Innovation. You will understand the “why” behind the “what and how” of Business Excellence and be equipped with the knowledge required to guide decision-making in your organisation.
BEA members are eligible for a 15% discount. Please contact enquiry@thrive35.com.au for details.
Australian Business Excellence Framework Category 1: Leadership
Blue Crane‘s first workshop in this series introduces the psychology of organisational culture and explores what successful leaders are doing to influence and uplift a business excellence culture within their organisation.
Blending modern trends with time-tested principles, our approach to Business Excellence is proven and adaptable to any organisation.
This workshop series has been developed to:
- Be tool-oriented
- Provide an interactive experience
- Emphasize practical application of the Australian Business Excellence Framework
Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.
BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.
For key knowledge leaders aspiring to high performance using the guidance of Excellence Models and aligned best practice methodologies.
This course runs over 6 sessions on the following dates and times:
Tuesday 30th April, 1:00pm - 4:30pm AEST
Thursday 2nd May, 1:00pm - 4:30pm AEST
Tuesday 7th May, 1:00pm - 4:30pm AEST
Thursday 9th May, 1:00pm - 4:30pm AEST
Tuesday 14th May, 1:00pm - 4:30pm AEST
Thursday 16th May, 1:00pm - 4:30pm AEST
This event is proudly brought to you in collaboration with Business Excellence Australia (BEA).
What is Business Excellence?
Business Excellence refers to the ability of an organisation to sustain superior performance into the future through the continuous improvement of outcomes delivered to its stakeholders. Organisations that aspire to be successful in the long-term use the guidance of Excellence Models at all levels of decision-making.
Workshop overview
Working in a collaborative learning environment, you will explore the Principles of Business Excellence, Systems Thinking, Organisational Learning, Continuous Improvement, Risk Management and Innovation. You will understand the “why” behind the “what and how” of Business Excellence and be equipped with the knowledge required to guide decision-making in your organisation.
BEA members are eligible for a 15% discount. Please contact enquiry@thrive35.com.au for details.
Australian Business Excellence Framework Category 4: People
We all usually look forward to a bit of downtime, but in this workshop, it‘s a dirty word! Join Blue Crane‘s team and learn new ways to support employees by identifying and improveing the things that steal their attention and energy.
This workshop will help you to eliminate stoppers from your teams‘ daily work, with a focus on decreasing waste and understanding value-add activities.
This workshop series has been developed to:
- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework
Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.
BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.
Australian Business Excellence Framework Category 5: Customers and other Stakeholders
Blue Crane‘s fifth workshop in this series challenges the belief that we must always seek to ‘delight‘ our customers, and suggests that there are more practical, achievable approaches to building customer loyalty and support.
This session investigates current trends in organisations of focusing on singular exceptional experiences while overlooking the peaks and valleys that naturally occur in customer experiences. We then introduce practical tools to help you take control of your customers‘ experiences.
This workshop series has been developed to:
- Be tool-oriented
- Provide an interactive experience
- Emphasise practical application of the Australian Business Excellence Framework
Each workshop in this series focuses on one ABEF Category, allowing organisations of any size or industry to delve into specific areas crucial for sustained growth. In just 90 minutes, gain insights, learn practical tools, and tie it all back to the ABEF framework for continued maturity growth.
BEA members are eligible for discount. Please contact enquiry@businessexcellenceaustralia.org.au for the discount code.
Date: Thursday, 30 May 2024
Time: 12:00 pm – 1:00 pm AEST
Format: Virtual Webinar
In this insightful webinar, participants will explore the applications of the Australian Business Excellence Framework (ABEF) with a focus on service excellence reviews, using local government entities as a case study. This session is ideal for professionals across various sectors who are committed to enhancing organisational efficiency and service quality.
Session Overview:
· Introduction to ABEF: An overview of the Australian Business Excellence Framework and its importance in fostering organisational excellence.
· Utilising ABEF for Reviews: Practical guidance on applying ABEF to conduct comprehensive service excellence reviews.
· Expert Panel Discussion: Experience sharing from leaders at Port Stephens Council, Mildura Rural City Council, and Willoughby City Council. Discover real-world examples and best practices.
· Interactive Q&A: A live session where attendees can pose questions and interact with our panel of experts.
Who Should Attend?
This webinar is designed for managers, consultants, quality assurance professionals, and business leaders who are looking to refine their approach to service delivery and organisational processes.
Benefits of Attending:
· Learn from Experts: Our panel consists of experienced practitioners who have successfully implemented ABEF in their organisations.
· Networking Opportunities: Connect with professionals who are equally passionate about organisational excellence.
· Practical Insights: Take away actionable strategies that can be immediately applied to enhance your organisation‘s service reviews.
Join us to gain valuable insights into using the Australian Business Excellence Framework to drive sustainable success and service quality in your organisation.
Come and join us for a networking evening and dinner.
Listen to Guest speaker: Stephanie Naidoo speaking on:
“The Changing Landscape of Learning: What it means for your Business Excellence efforts.”
Can learning still learn? Learning has moved beyond lectures: now we have gamification, micro credentials and flipped learning – and those are just the buzz words! What are these trends, and how can you leverage them to support your organisation’s business excellence programs?
Listen to Stephanie Naidoo, CEO of Blue Crane Consulting Group, as she draws examples from her own experience and provides you with a game plan to have greater impact in the growth of your most valuable resource: your people.
Join us for dinner afterwards at the “Castlereagh,” 199 Castlereagh St, Sydney